Meta is being sued by content moderators in Kenya for “inhumane” working conditions they encountered in their roles to review and remove Facebook posts that were violent, inciting hatred or spreading misinformation in sub-Saharan Africa.
The company’s critics claim that the three lawsuits aim to expose subcontracting practices used by the company to dodge its responsibility for moderators’ mental health.
“These cases are pulling back the curtain on the true dark rooms of content moderation,” said CITRIS Policy Lab Director Brandie Nonnecke. “The general public doesn’t realize how vitriolic (and) awful the content can be and the true human cost of moderation.”