Paul P. Maglio is a Professor of Technology Management at the University of California, Merced, and a research staff member at IBM Research, Almaden. He holds a bachelor’s degree in computer science and engineering from MIT and a Ph.D. in cognitive science from the University of California, San Diego. One of the founders of the field of service science, Dr. Maglio is the Editor-in-Chief of Service Science, serves on the editorial board of the Journal of Service Research, and was lead editor of the Handbook of Service Science. He has published more than 100 papers in computer science, cognitive science, and service science.
For the last ten years or more, Paul has been studying how complex, IT-based service systems work, through observation, experimentation, and computational modeling, all with an eye toward improving or increasing value creation. He has looked at work practices in IT, the relation of human and technology capabilities for self-service, and modeling complexities of health in real world environments. His research connects directly with the CITRIS mission of solving complex social problem through improved IT across multiple domains.