Professor Kevin Ross

Biography

Kevin Ross is an Assistant Professor of Technology and Information Management at the University of California, Santa Cruz. His expertise is in Service Network Engineering and Management, applying operations research techniques from scheduling, queueing theory and optimization to problems in human resource planning, call centers, autonomic computing networks, flexible manufacturing and service enterprise management.

Professor Ross has worked with various industries, and past projects include financial and information services (Thomson Reuters), pharmaceutical manufacturing (Eli Lilly and Company), telecommunications (Bell Laboratories, Lucent Technologies), space technology (NASA), and government authorities (London Councils). His contributions include developing scheduling algorithms for communication networks, balancing cost, quality and speed in service design and improving the management of the national air space. He gained his Ph.D. from Stanford University in Management Science and Engineering, in 2004. Kevin also does consulting for contact centers, transportation networks and customer service design projects.